FAQ
1. What is MeMoi Store?
MeMoi Store is an online clothing and accessories boutique offering stylish, high-quality, and statement-making apparel that represents individuality, empowerment, and social awareness. We believe fashion should be bold, meaningful, and accessible to all!
2. Where do you ship?
We currently ship to:
📦 USA (All 50 States, including Hawaii & Alaska)
📦 Canada
🌍 International shipping coming soon! Sign up for our newsletter to be the first to know when we expand to more countries.
3. How much is shipping?
✅ FREE shipping on all orders within the continental USA!
✅ Shipping to Hawaii, Alaska, and Canada – Rates are calculated at checkout based on location and order size.
4. How long does shipping take?
🚚 USA Shipping:
- Standard (Free) – 5-7 business days
- Expedited – 2-3 business days
- Overnight – 1 business day
🇨🇦 Canada Shipping:
- Standard – 7-12 business days
- Expedited – 4-7 business days
📦 Processing Time: 1-2 business days before shipping. You’ll receive a tracking number as soon as your order ships!
5. Once your order ships, you’ll receive an email with tracking information. Click the link to follow your package’s journey!
6. Do you offer returns or exchanges?
Yes! If you receive a damaged, defective, or incorrect item, please contact Printify Customer Support directly for returns and exchanges.
📧 Printify Customer Service Email: support@printify.com
✅ Returns & Exchanges are accepted within 30 days of delivery under the following conditions:
- The item is defective, misprinted, or incorrect.
- The item is unused and in original condition.
🚨 Important: Because all our products are made-to-order, we do not accept returns for buyer’s remorse or incorrect size selection. Please check our size guide before placing an order!
📧 For return requests, contact Printify directly at support@printify.com.
7. Do you ship internationally?
🌎 Not yet, but soon! We’re working on adding more international shipping options. Sign up for our email list to stay updated!
8. How can I contact customer support?
📧 MeMoi Store Email: support@memoi.store
📧 For Returns & Exchanges: Contact Printify Support at support@printify.com.
Still Have Questions?
We’re happy to help! Email us at [customer support email]
💡 Ready to shop? Browse our latest collections now!
👉 Shop Now 🚀
FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We currently ship to:
📦 USA (All 50 States, including Hawaii & Alaska)
📦 Canada
🌍 International shipping coming soon! Sign up for our newsletter to be the first to know when we expand to more countries.
How much is shipping?
✅ FREE shipping on all orders within the continental USA!
✅ Shipping to Hawaii, Alaska, and Canada – Rates are calculated at checkout based on location and order size.
How long does shipping take?
🚚 USA Shipping:
Standard (Free) – 5-7 business days
Expedited – 2-3 business days
Overnight – 1 business day
🇨🇦 Canada Shipping:
Standard – 7-12 business days
Expedited – 4-7 business days
📦 Processing Time: 1-2 business days before shipping. You’ll receive a tracking number as soon as your order ships!
Do you ship internationally?
🌎 Not yet, but soon! We’re working on adding more international shipping options. Sign up for our email list to stay updated!
Orders
Below are some of are common questions about orders
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. Click the link to follow your package’s journey!
How can I contact customer support?
📧 MeMoi Store Email: support@memoi.store
📧 For Returns & Exchanges: Contact Printify Support at support@printify.com.
What happens if my order is lost or delayed?
We know how exciting it is to receive your order, and we want to make sure it arrives on time!
📦 If your order is delayed: Sometimes, shipping carriers experience unexpected delays. Check your tracking number for real-time updates. If your package hasn’t moved in a few days, contact [customer support email], and we’ll help track it down.
📦 If your order is lost: If your tracking status says "delivered," but you haven’t received your package, we recommend:
✔️ Checking with neighbors or household members.
✔️ Waiting 24-48 hours (sometimes carriers mark items as delivered early).
✔️ Contacting us at [customer support email] so we can help investigate.
If your package is confirmed lost by the carrier, we will work with you to replace or refund your order as quickly as possible.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure you receive your items as soon as possible!
🔹 Need to make changes? If you need to modify or cancel your order, please email us at support@ within 1 hour of placing it. We’ll do our best to update it before processing.
🔹 Already shipped? Unfortunately, once an order has been processed and shipped, we can’t make changes or cancellations. However, you may be able to return or exchange your item once it arrives (see our return policy for details).
Products
Below are some common questions about our products
Do you offer returns or exchanges?
Yes! If you receive a damaged, defective, or incorrect item, please contact Printify Customer Support directly for returns and exchanges.
📧 Printify Customer Service Email: support@printify.com
✅ Returns & Exchanges are accepted within 30 days of delivery under the following conditions:
The item is defective, misprinted, or incorrect.
The item is unused and in original condition.
🚨 Important: Because all our products are made-to-order, we do not accept returns for buyer’s remorse or incorrect size selection. Please check our size guide before placing an order!
📧 For return requests, contact Printify directly atsupport@printify.com.
What materials are used in MeMoi Store products?
At MeMoi Store, we prioritize quality, comfort, and sustainability. Our apparel is made from premium materials such as:
✔️ Cotton & Organic Cotton – Soft, breathable, and perfect for everyday wear.
✔️ Polyester Blends – Durable, wrinkle-resistant, and holds vibrant prints.
✔️ Eco-Friendly Fabrics – We strive to include sustainable materials where possible to reduce our environmental impact.
Each product page includes detailed material descriptions so you know exactly what you're getting!
How do I choose the right size?
We want your MeMoi clothing to fit perfectly! Each product page includes a size chart to help you find the best fit. Here’s how to ensure a great fit:
📏 Check the Size Guide: Located on each product page.
📏 Measure Yourself: Compare your measurements with our size chart for the best match.
📏 Still Unsure? If you're between sizes, we recommend sizing up for a more relaxed fit.